GENERAL TERMS AND CONDITIONS OF SALE AND DELIVERY 

(INCL. RETURN POLICY)

General provisions 

The present conditions apply to the sale and delivery of the products proposed for E-commerce by ANDRE MOUCHE SA, rue de France 81a, 2916 Fahy Switzerland, email : [email protected]  +41 32 476.62.86 

By ordering a product sold by ANDRE MOUCHE SA and by checking the box “I have read and accept the general conditions of sale and delivery”, the buyer declares to have read, understood and adhered to the present general conditions. 

The purchaser also warrants that he/she has full legal capacity and that he/she is entitled to enter into contracts on his/her behalf. 

Purchase of goods 

The order of a product on this website constitutes an offer to purchase by the buyer, which can only be withdrawn if the order has already been shipped by ANDRE MOUCHE SA to the buyer. 

Once an order is placed, the buyer will receive an acknowledgement of receipt at his email address with the complete delivery address that he will have to verify and confirm for shipping. 

Prices and payment 

The prices are indicated in Swiss francs; ANDRE MOUCHE SA reserves the right to modify the selling prices at any time but will deliver the order at the price indicated at the day of the order. 

Shipping costs are included in the price. The buyer is responsible for the return shipping costs if he/she renounces the purchase.

The prices indicated do not include import taxes, duties and other customs charges or clearance fees, which may be levied in the country of destination and are entirely at the expense of the recipient. Deliveries abroad are subject to inspection by the customs authorities, ANDRE MOUCHE SA assumes no responsibility in this respect. 

All payments by credit card are subject to a validity check by the card issuer who must also authorize the use of the card. 

Deliveries 

Available items will be shipped by a specialized courier, such as DHL, within approximately 1-2 business days after receipt of payment 

The delivery address will correspond to the data indicated by the buyer  

In the event of an address error on the part of the purchaser, the expenses generated by a return of product will not be taken in charge by ANDRE MOUCHE SA 

Guarantees 

ANDRE MOUCHE SA guarantees that the products sold comply with the technical characteristics in force at the date of dispatch. 

The watches sold by ANDRE MOUCHE SA are guaranteed for two years 

Claim procedure 

The buyer shall check the conformity of the products with the technical characteristics in force without delay upon receipt. All complaints, including in particular complaints for alleged defects, shall be made in writing and must reach ANDRE MOUCHE SA within ten working days of receipt of the goods by the buyer. 

Notwithstanding the foregoing, apparent transport damage must be notified to the carrier and to ANDRE MOUCHE SA immediately upon delivery. 

After this ten-day period, the conditions of the two-year warranty period will apply. 

In case of defective goods, ANDRE MOUCHE SA may repair the defective goods at its own expense or replace them, subject to presentation of a valid warranty certificate. In addition, the goods must be sent intact and complete, in their packaging  

Any sending of defective goods must be made to the following address (shipping costs at the expense of the buyer for the outward journey): 

ANDRE MOUCHE SA, Rue DE France 81a, 2916 Fahy, Switzerland 

A copy of the purchase invoice, the warranty certificate and a note explaining the defect must be enclosed with the shipment. In the case of shipments from countries other than Switzerland, the words “RETURN UNDER WARRANTY FOR REPAIR” must be indicated on the export note. 

The international warranty offered by ANDRE MOUCHE SA excludes in particular the following: 

  • Any damage caused by improper use and handling, negligence or accident 
  • Any damage resulting from the intervention of an individual not authorized by ANDRE MOUCHE SA 
  • Loss and theft 
  • Normal wear and tear 

Responsibility and ownership 

The entire content of the www.andremouche.swiss website as well as the products, attributes and information presented therein are the exclusive property of ANDRE MOUCHE SA. ANDRE MOUCHE SA holds the exclusive intellectual property rights on the entire content of the site as well as on the products, attributes and information presented on it. Any reproduction, use or exploitation not expressly authorized by ANDRE MOUCHE SA is prohibited. 

ANDRE MOUCHE SA intends to comply with all applicable legislation regarding the protection of third party data transmitted to it. In particular, all personal data will be considered as confidential. The information necessary for the management of the order will be subject to computer processing and may be communicated, insofar as necessary, to associated companies within the framework of payment management organizations. 

For judicial purposes and applicable law 

These terms and conditions and the contractual relationship between a buyer and ANDRE MOUCHE SA are subject to Swiss law, any conflict of laws rules and the United Nations Convention on Contracts for the International Sale of Goods being expressly excluded. 

Any dispute shall be submitted to the jurisdiction of the courts having jurisdiction in 2900 PORRENTRUY, Switzerland, without prejudice to the right of ANDRE MOUCHE SA to submit the dispute to the courts of the place where the buyer is established.